Solutions / IT services & MSPs

# Grow clients, not the bench.
Every new client brings more L1 tickets. Your options today: bench engineers ahead of revenue and eat the margin, or stretch the team and eat the SLA. AI workers give you a third option — coverage that scales with your client count, not your payroll.
[Talk to Us
](https://www.aixccelerate.com/talk-to-us)[Sign In
](https://app.aiworkforce.md)

Screenshot — Mike's L1 ticket queue: triage, resolution, escalation view

The math of an MSP

## Ticket volume scales linearly. Your payroll shouldn't.

Service margin lives in the gap between what clients pay and what coverage costs. Hiring ahead of revenue closes that gap from the wrong side — and after-hours coverage makes it worse. An AI worker runs about $15K in year one, roughly a third to a quarter of a loaded hire, and it covers nights and weekends without a rotation.

0124/7
L1 coverage with no on-call rotation

021/3–1/4
The cost of a loaded L1 hire

03$0
Bench cost while you wait for the next client

0430 days
Free trial on your first worker

Pricing: $3,000 one-time setup per worker + ~$1,000/worker/month. 30-day free trial, 12-month minimum term. Year one runs about $15K per worker — roughly a third to a quarter of a loaded hire. [See pricing](https://www.aixccelerate.com/platform/pricing)

Your first hires

## The AI workers MSPs hire first.
Start with Mike on the ticket queue. Add Pepper on the phones, George on renewals, and Jules on new MRR when you're ready.

AI Worker 07 / New

### Mike
Technical support
Level-1 support engineered for MSPs — triage, resolution, escalation, and ticket hygiene, around the clock. The headline hire for any service desk.
[Meet Mike
](https://www.aixccelerate.com/technical-support)

AI Worker 03

### Pepper
Inbound
Never miss an inbound call again — chat and voice, answered in seconds, qualified and booked while your engineers stay on billable work.
[Meet Pepper
](https://www.aixccelerate.com/inbound)

AI Worker 06

### George
Customer success
Watches client health, keeps QBRs and check-ins from slipping, and protects the renewals your MRR is built on.
[Meet George
](https://www.aixccelerate.com/customer-success)

AI Worker 02

### Jules
Outbound
Fills the MRR pipeline — lists, sequences, replies — so growth doesn't depend on referrals and the owner's network.
[Meet Jules
](https://www.aixccelerate.com/marketing)

How it lands

## From job req to filled seat.
01
### Hire
Sign up free and open the role — Mike on L1 is where most MSPs start. Your first 30 days are free.

02
### Onboard
The worker learns your stack, your clients, and your runbooks through the platform's shared knowledge base — learned once, used by every worker you hire after.

03
### Go live
Live in weeks, working inside your ticketing, email, and calendar — with permissions and audit trails on every action.

04
### Scale
Onboard the next client without opening a req. Add workers as coverage needs grow — they already know how to work together.

Video — Mike: end-to-end L1 ticket resolution, after hours

AI workforce solution

## Your next L1 engineer is already trained.
30-day free trial. No recruiter fee, no ramp time, no bench. Scale revenue without scaling headcount.

[Talk to Us
](https://www.aixccelerate.com/talk-to-us)[Sign In
](https://app.aiworkforce.md)

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**Canonical URL:** https://www.aixccelerate.com/solutions/msp